We do love dogs, but ask that you leave your pet home.
Policies and FAQs
Frequently Asked Questions
No, for the safety of yourself and others, walking uphill is not permitted in any season.
Definitely not. All skiers and riders must have a ticket purchased from the ticket office. We do not allow access to the hill without a ticket.
We do not allow outside food and beverage upstairs in the lodge; it is our restaurant and bar. You may enjoy your own food in the seating provided downstairs. No outside alcohol is permitted.
No. Sledding is not allowed anywhere on Woods Valley property.
No. We do not allow tailgating, we are a licensed premises. Any alcohol must be purchased in the lodge.
No. For the safety and concern of our guests, employees, and our property, Woods Valley prohibits the operation and use of unmanned aerial drones by the general public without prior written authorization from the owners of Woods Valley.
WOODS VALLEY SKI AREA
TERMS OF SERVICE
Last Updated: June 2026
These Terms of Service (“Terms”) govern your access to and use of the Woods Valley Ski Area website, online store, ticketing systems, reservation services, lessons, rentals, events, and related offerings (collectively, the “Services”).
By accessing or using our website, purchasing tickets, making reservations, participating in activities, or otherwise using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Services.
1. ABOUT WOODS VALLEY SKI AREA
Woods Valley Ski Area (“Woods Valley,” “we,” “us,” or “our”) operates recreational skiing, snowboarding, tubing, dining, events, lessons, rentals, merchandise sales, and related activities.
These Terms apply to all visitors, guests, customers, passholders, and users of our Services.
2. ELIGIBILITY
You must be at least 18 years old or have the permission of a parent or legal guardian to use our Services.
You agree that all information you provide is accurate and complete.
3. RESERVATIONS, TICKETS, PASSES, LESSONS, AND RENTALS
All purchases and reservations are subject to availability, weather conditions, operational requirements, staffing, and safety considerations.
Woods Valley reserves the right to:
- Modify operating hours
- Limit capacity
- Close facilities or terrain
- Cancel or modify activities
- Refuse service where permitted by law
Guests are responsible for reviewing all applicable policies before completing a purchase.
4. ONLINE PURCHASES
All purchases made through our website are subject to pricing, taxes, fees, availability, and applicable policies.
Prices and availability may change without notice.
Payment transactions are processed by authorized third-party payment providers. Woods Valley does not store complete payment card information on its servers.
5. REFUNDS, CANCELLATIONS, AND RESCHEDULING
General Purchase Policy
All sales are final.
No refunds will be issued for:
- Lift tickets
- Tubing tickets
- Season passes
- Lessons
- Rentals
- Events
- Merchandise
- Gift cards
- Other reservations or services
except where required by applicable law.
Ticket and Reservation Rescheduling
As a courtesy, eligible tickets and reservations may be rescheduled subject to availability.
A $10 rescheduling fee per ticket or reservation will apply.
Requests must be submitted before the scheduled date or time.
Rescheduling is not guaranteed and remains subject to operational availability.
Lesson Cancellation and Rescheduling
No refunds will be issued for canceled lessons.
Lessons may be rescheduled for a fee if the request is submitted at least 48 hours before the scheduled lesson time and is subject to instructor availability.
Requests made less than 48 hours before the scheduled lesson may not be eligible for rescheduling.
Weather and Operational Closures
Woods Valley reserves the right to delay openings, suspend operations, close facilities, or modify schedules due to weather conditions, safety concerns, maintenance requirements, staffing limitations, or circumstances beyond our reasonable control.
In such situations, Woods Valley may, at its sole discretion, offer rescheduling opportunities or credits where appropriate.
6. SEASON PASS AND TICKET USE
Season passes and tickets are non-transferable.
Your season pass or ticket is issued solely for your personal use and may not be sold, transferred, shared, loaned, copied, or used by any other individual.
Any misuse of a season pass or ticket may result in:
- Immediate revocation of pass or ticket privileges
- Suspension of access to Woods Valley facilities
- Assessment of additional fees or penalties
- Denial of future purchases
No refunds, credits, replacements, or substitutions will be provided for revoked passes or tickets.
Failure to use or take possession of a season pass does not entitle the purchaser to a refund, credit, or extension.
7. TRESPASSING AND AFTER-HOURS ACCESS
For the safety of our guests, employees, and property, access to Woods Valley Ski Area is prohibited when the facility is closed unless prior authorization has been granted by Woods Valley management.
Individuals found on the property without authorization while Woods Valley is closed may be considered trespassing.
Woods Valley reserves the right to contact law enforcement and pursue all available legal remedies for unauthorized access.
8. SMOKING POLICY
Smoking, vaping, and the use of tobacco or nicotine products are permitted only in designated smoking areas.
At Woods Valley, the designated smoking area is located outside behind the lodge near the fireplace chimney.
Guests are expected to limit smoking and vaping activities to this designated area.
Failure to comply with this policy may result in removal from the premises.
9. USER ACCOUNTS
Users are responsible for maintaining account security and protecting login credentials.
You are responsible for all activity conducted through your account.
10. ACCEPTABLE USE
You agree not to:
- Violate any applicable law or regulation
- Attempt unauthorized access to systems or accounts
- Interfere with website functionality
- Upload malicious software or code
- Engage in fraudulent activity
- Misrepresent your identity
Woods Valley reserves the right to suspend or terminate access for violations of these Terms.
11. INTELLECTUAL PROPERTY
All content on this website, including logos, trademarks, photographs, videos, graphics, text, designs, and marketing materials, is owned by Woods Valley Ski Area or its licensors and is protected by intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
12. PHOTOGRAPHY AND MEDIA RELEASE
Guests acknowledge that photographs, video recordings, livestreams, and other media may be captured in public areas of Woods Valley Ski Area.
Such media may be used for marketing, advertising, promotional materials, social media, website content, and public relations purposes without additional compensation where permitted by law.
13. THIRD-PARTY SERVICES
Our website may contain links to or integrations with third-party providers including:
- Google services
- YouTube
- SiteGPT/OpenAI
- Brevo
- Mailchimp
- UserWay
- Stripe
- Upstate Ink & Thread
- Reservation and ticketing systems
Woods Valley is not responsible for the content, availability, privacy practices, or policies of third-party services.
14. AI CHAT AND CUSTOMER ASSISTANCE TOOLS
Our website may provide AI-powered customer support tools.
Information provided through these tools is for general informational purposes only.
Official Woods Valley policies, pricing, operating hours, and published information shall control in the event of any discrepancy.
15. ASSUMPTION OF RISK
Skiing, snowboarding, tubing, lessons, rentals, and other recreational activities involve inherent risks that may result in injury, illness, property damage, or death.
Guests voluntarily assume all risks associated with participation to the fullest extent permitted by law.
Nothing in these Terms waives rights that cannot legally be waived.
16. DISCLAIMER OF WARRANTIES
The website and Services are provided on an “AS IS” and “AS AVAILABLE” basis.
Woods Valley disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, availability, and accuracy.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Woods Valley Ski Area and its owners, officers, employees, contractors, affiliates, and agents shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website or Services.
Where liability cannot be excluded by law, liability shall be limited to the amount paid for the applicable service giving rise to the claim.
18. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Woods Valley Ski Area from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of applicable law
- Your infringement of third-party rights
19. PRIVACY
Your use of the website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the Services constitutes acceptance of any revised Terms.
21. GOVERNING LAW
These Terms shall be governed by the laws of the State of New York.
Any dispute arising from these Terms or the Services shall be resolved in a court of competent jurisdiction located within New York State.
22. CONTACT US
Woods Valley Ski Area
PO Box 250
Westernville, NY 13486
Email: skiandride@woodsvalleyskiarea.com
Phone: (315) 827-4721
Website: www.woodsvalleyskiarea.com